Students can submit grievance verbal and in written form to the Program Director. The Program Director will reach out within 24-48 hours to follow up on the grievance.
The complete investigation will take up to 5-7 days. Then the Program Director will meet with the student post investigation.
Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable. Information on filing a complaint with TWC can be found on TWC’s website at www.texasworkforce.org/careerschoolstudents.
Texas Workforce Commission
Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: (512) 936-6959